POWER TRACE is the integration of all the SIDAC modules related to the Administration of the Operation of the HV, MV and LV networks, Calls to report an outage, and Quality of Service management.

The modules Response, MV Control Center, LV Control Center, LV Quality Processing, MV Quality Processing and generation of customer service curve are integrated into it. In turn, it works closely related to the Commercial and SCADA Systems.

It allows:

- Connection with SCADA. Analog or digital variables.

- Operating mimic. Manual entry of multi-user operations.

- Centralized spreadsheet of total events.

- Planned or unplanned operation of the networks.

- Inference of the operational status of the MV network based on outage information.

- Planning of operations. Cut Orders and Caution.

- Search and analysis of Pending Claims.

- Claims visualization tools, analysis of service departures, problem solving.

- Presentation and analysis of possible alternatives.

Respuesta

- Telephone assistance assisted by the GIS, OPMT and Comercial.

- Optional consultation on the single line of the Gis.

- Advanced identification of the claim with online support of MV, LV, Cadastre and Commercial single-line.

- Registration of the claim and unified redials.

- On-line information to the client about the reason for the failure.

- Prioritization of claims for later dispatch.

- Grouping claims based on network connectivity.

- Dispatch of claims.

- Issuance and registration of claims attention orders.

- Management of Customer Service Orders.

- Programming and registration of tasks.

- Register of materials used.

- Record of event details.

- Consultation and various reports. Regulatory Agency included.

Linking Power Trace + Respuesta

- Claim entry automatically associated with MV incidence.

- Associates date-time with MV incident associated claims function.

- Reports if the claim was associated with an incident.

- Automatic response of Calls that reports an outage .